Pathkind VoiceLens
1
Use VoiceLens to discover key customer issues from voice data
User friendly visual analytics dashboards to uncover insights
2
Create Leaderboards with objective metrics for key resources
3
Close-The-Loop for critical issues & retain customers
4
Summary
Calls Scores
Campaigns
Soft Skills
Greeting & Active Listening Details
Empathy & Probing Details
Hold & No Dead Air Details
Appreciate & Confidence Details
Closing & Tone Details
